Hank is a 69 years old Veteran who suffers with chronic health issues. Hank began experiencing homelessness when his caregiver recently passed away. Although Hank was receiving Social Security benefits and AHCCCS, he did not have the financial means to rent a place of his own. After speaking to locals about Flagstaff Shelter Services, he showed up at our door for emergency shelter and case management. Our initial meeting clarified his understanding of the shelter and the services available. Hank erroneously believed our Housing Case Manager was a realtor who would hand him a set of keys to an apartment that day. He was also confused about his past medical history and the current care he still needed. After Hank met with a nurse practitioner at our onsite clinic, a call to Adult Protective Services (APS) was made to address his vulnerability and mental status. In working with APS, Guardian Medical Transport, and our case management team, Hank was assessed to be a good candidate for a group home setting. Within the next week, he was able to move into a rental at a local group home that now provides him with the extra support he needs. Before leaving the shelter for his new home, Hank repeatedly expressed his excitement and his appreciation for the help he received at Flagstaff Shelter Services.